Financial Services

OneStopSecure Payment Gateway

OneStopSecure is the University's payment gateway and cashiering system, and ensures all transactions are PCI DSS compliant.

The following facilities are provided:

  • Transactions / Payment integrations
  • Events / Conferences
  • Merchandising

If a complex form is required to handle information, OneStopSecure should be used as the payment point within a larger integration process - contact should be made to the email address below to discuss requirements.

Otherwise, complete the OneStopSecure Transaction Request Template provided below and forward this to the contact provided below. This will create an ticket in ServiceNow that will be used to track progress.

Note: Requests sent directly to OneStopSecure support staff will not be actioned.

The provisioning of a request is subject to:

  • The completion of the template (for Transactions and Events).
  • Resource availability.

 

A minimum of two weeks notice is required, and the notice period begins when the request is received by the appropriate support staff.

Work will first be done in the OneStopSecure Test system, whereby you will be asked to test the configuration is working and issues can be resolved. The configuration will be replicated in our production system and you will be provided with a URL (link) for the customers to make payment.

If a request is urgent, we recommend making alternative arrangements.

Requests for refunds should be directed to your relevant Finance SDC.

For all OneStopSecure inquiries, lodge a ticket via the Finance Service Desk.